What we collect
We store your account profile, target SLE profile, supported progress, text-session answers, oral transcripts, scorecards, and service activity logs needed to run the product reliably. If you contact us or report an issue, we also store the message, reply email, selected topic, and limited technical context such as the affected page, browser, screen size, and app revision.
Pronunciation clips
Pronunciation clips are off by default. They are short, user-only audio clips from oral sessions where you explicitly opt in before launch. Even when clips are disabled, transcripts remain the primary record of the session.
Third-party processors
We rely on carefully selected third-party services for payments, real-time audio, speech processing, generated learning support, scoring, hosting, and secure storage. These services receive only the information needed to perform their role. A separate email delivery service sends private contact and issue-report notifications to the BilingualReady support inbox when email delivery is enabled.
Retention
- Transcripts and scorecards: retained until account deletion.
- Text-session answers: retained until account deletion.
- Pronunciation clips: retained for 90 days, then deleted.
- Service activity logs: retained for up to 1 year.
- Support requests: retained while being handled and for up to 1 year after resolution.
Deletion
You can trigger app-data deletion from Settings. If your subscription is still active or unresolved, cancel or resolve it from Billing first. External billing invoices may still be retained outside the app for compliance. Support correspondence may be retained separately under the support-request retention period; contact us if you need a support message removed sooner.